OUR PRIVACY POLICY

This privacy policy sets out how Off Broadway Travel uses and protects any information that you give Off Broadway Travel when you use this website and give details over the phone with us when booking your holiday. Off Broadway Travel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Off Broadway Travel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

INFORMATION WE COLLECT

We collect information from you voluntarily as you are enquiring over your holiday plans. In order for us to provide you with the best holiday options we are in need of the basic information to begin with for example, amount of people travelling including the amount of children, your contact number / email, your chosen destination, departure date, how many nights etc. You may also voluntarily email us or use our website which is hosted by wix.com.

We may collect the following information:

  • names of potential travellers which includes children and infant names;

  • contact information including email address and phone numbers;

  • demographic information such as address, postcode, preferences and interests in destinations;

  • other information relevant to customer holidays.

WHERE THE INFORMATION IS PROCESSED & WHAT WE DO WITH THE INFORMATION WE GATHER
Off Broadway Travel is based in the UK. No matter where you are located, you consent to the processing and transferring of your information in and to the tour operators which you have agreed to book your holiday through. There may also be itineraries that will require your information be sent overseas to ground handlers and tour managers. Your data will always be processed within the boundaries of this Privacy Policy.

We require the above information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping;

  • We may use the information to improve our services;

  • We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided with your consent via our newsletter;

  • From time to time, we may also use your information to contact you for targeted marketing in line with legitimate business interests. We will contact you in the ways you have expressed to us with your consent to do so;

  • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, over the phone, in store and electronically.

 

HOW WE USE YOUR INFORMATION
We will only ever use your information for its intended manner that is in line with this privacy policy. For example, if a tour operator that you have booked with requires your passport details then only that tour operator will receive your details. Where possible we will submit your information directly with the airline you have booked with. Your information is protected, encrypted and stored safely. If you have informed us via our Mailchimp database that you do not want to be contacted by post for marketing purposes that you will not be contacted via post at all, the same with email and phone calls. If for any reason you wish to have your name deleted from our records, please contact us via the means below.

 

LEGAL BASIS FOR RETAINING YOUR INFORMATION
We are required by HMRC to retain booking records for a minimum of 7 years before they can be destroyed. In the event that you would like to know all the information we have on you these bookings can be supplied. If you wish for records to be deleted, we can delete as much of the “non essential” details as possible and can completely be deleted once 7 years have passed.

 

We also have a contractual basis for retaining your data on file and legitimate business interests that need to be upheld. Our processing of your data allows us to book your holiday for you which fulfils a contractual obligation to you. Furthermore to legitimate interests, your data fulfils us to provide improved customer service to enhance our business and services we can provide for you.

 

Retention: Your data is only retained for legitimate business purposes so long as it is relevant to purpose. To delete it, upon request we will take appropriate steps in order to do so in line with this privacy policy and lawful practice. Data may persist in copies made for backup purposes for a period of time. Essential booking information for legal and tax records with be kept for 7 years.

 

Finally the most important, consent. We require your consent in order to process your data. We are required by law in order to do so, if you have voluntarily given your details to us you have given consent for us to contact you regarding a legitimate business interest i.e your intended holiday. Once booked you will only receive post, emails and phone calls regarding your holiday option.

 

OUR DISCLOSURE
We do not sell your data. In the interest of trust with our clients we hold your information as strictly personal to you. There are however some instances where third parties may be involved which are strictly in the realm of legitimate business interests only. Outlined as below:

Marketing: As mentioned above, we use Mailchimp for our marking material. Within Mailchimp lies a database which holds information on how you would like to be contacted by us.
Emergency: As mentioned above, we use Highrise to load essential information retaining to your booking. In the case of an emergency out of hours we are able to help you immediately.
Relevant Companies: We are required to pass on essential information to the tour operator that ultimately books your holiday with your consent for purposes consistent with this policy only.

Legal Requirements: We may disclose your information if required to do so by law in good faith that such action will be necessary.

 

CHILDREN
We are in the business of travel and under no circumstances do we take child information without the consent of the parent or legal guardian. Children will under no circumstances be sent information directly as a result of booking or marketing. If we learn that we have engaged as such with a child we will halt immediately and take appropriate action which would result in promptly removing said information from our records. In addition, action will be taken in line with this privacy policy and disciplinary action will be taken if necessary.

 

COOKIES
Our website does use cookies. Cookies are pieces of data that sites and services can set on your browser or device that can be read on future visits. Small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the “Help” section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

 

THIRD PARTY PROGRAMS
We do use a third party program in Highrise. Highrise operate out of the US and are also protected under the US-EU Privacy Shield. We load minimal data about your holiday in order for us to help you when you have an issue in resort out of hours. It is a crucial part of being able to assist in an emergency situation. We have a “Model Clause Agreement” in place for compliance with GDPR regulations.

 

NEWSLETTERS
You can voluntarily request to be added to our mailing list via our API (Advanced Passenger Information) Form or via our email signatures, website or over the phone. We use Mailchimp for our newsletters. For those already signed up initially you would have been sent a GDPR email asking you to update your preferences which you can also do at any time. If you no longer wish to receive marking information from us and “opt-out” then please feel free to unsubscribe at any time. You will find the link at the bottom of any email, you can log in to change your preferences or you can manually request via email or phone.

 

LINKS TO OTHER WEBSITES
On our website there are a few links to websites of interest which will relate to your holiday needs for example – Official US ESTA Visa, Canada ETA Visa and the UK Government Travel site which are not operated by or controlled by Off Broadway Travel. We suggest you contact them directly if you wish to obtain details on their privacy policies.

 

YOUR RIGHT TO CHANGE & DELETION
You reserve the right to change your data or delete where applicable within reason outlined by this privacy policy for example please refer to the section on Legal Basis.

 

If you need to update the data that we retain on you, for example if you have moved house, have a new phone or passport you must inform us as soon as possible so that our records are current and up to date. You can also unsubscribe from our marketing emails at any time via the following means: via the “unsubscribe” link at the bottom of a marketing email, by email request to enquiries@offbroadwaytravel.com, by phone on 01438716200 or by updating your preferences on Mailchimp.

 

How can I access the data you have about me?
If you wish to see the data you have on you then you will have to submit a “Data Access Request” form. We will provide you in a clear concise manner the data we retain via email PDF or letter via post if requested.

How do I update my data with you?
If you wish to send through updated information, please forward any updates to enquiries@offbroadwaytravel.com and we will modify the data we hold. Please entitle the mail “Personal Data Request” and give clear instruction as to what you would like changed, you also may be contacted for verification before any changes are made. You will receive a notification once the changes have been made.

How do I restrict the data you use?
You have the right to ask us to stop or limit the data we use on you in certain circumstances. Please note that without essential information we would not be able to book your holiday. If we have no lawful reason to keep your data on file, for example if it is just an enquiry and you booked elsewhere then your data would be automatically deleted and disposed. You have the right to “opt out” of all marketing forms. To exercise this right please see above.

 

CHANGES TO THIS POLICY
We reserve the right to update and change this policy to keep our procedures current and up to date. Please review this policy regularly so you are also kept up to date with our data processes. Your continued use of the service we provide after any changes to this policy shall indicate your agreement with the terms of this privacy policy.

 

CONTACTING US
Please feel free to contact us about any questions you may have about the contents of this privacy policy. You can email through to us at enquiries@offbroadwaytravel.com or call us on 01438716200 to discuss our practices and procedures.

CONTACT US

We would love to hear from you

18-20 Prospect Place, Welwyn, Hertfordshire, AL6 9EN

enquiries@offbroadwaytravel.com  |  Tel: 01438 716 200