We always book with tour operators we know, trust and that we have a great working relationship with. On the very rare occasion that something should or does go wrong we need to hear about it so that: One; you as a paying customer are treated with the utmost respect and deserve a valid reason as to why said issued occurred. Two; so services can be improved upon so that it doesn't happen again. Three; the tour operator is made away so they can do their own investigations. It is important to let us know as in some extreme circumstances you may be due compensation. If you are currently on holiday and need immediate assistance please contact us on the mobile number provided.