OUR PROMISE TO YOU
AITO AGENTS PROMISE
AITO EXCELLENCE SCHEME
Being an AITO Agent gives us the security of offering our clients the very best in World Travel.
Well... it is exactly what the badge says. The AITO Promise offers "Quality, Independant & Experitse" in the field of travel. We are an innovative agency who prides itself on the knowledge of our travel specialists and are proud to be part of such a fantastic membership group.
AITO (The Association of Independent Tour Operators) is a membership group for independent operators and agents, such as ourselves, with the sole purpose of creating a better travel experience for our clients. As a member of AITO, we support operators that operate with similar values to ourselves and always put the client first. With an AITO operator/agent you are more than just a number, you are a client and a person, and someone we want to give the best travel experiences possible.
THE 10 POINT PROMISE
We only ever want what is the absolute best for you. We would not be where we are today with our clients and it is extremely important to us that we perform to the best we can to ensure you that are getting the best money can buy. Here at Off Broadway Travel we are very open and transparent about the way we do business. All AITO Agents work to a quality charter to ensure that our work is of the highest quality and work by a 10 point promise which is as follows.
THE BENEFITS OF USING AN AITO AGENT
1. We understand our clients and will find you the right holiday
2. We go ‘beyond Google’
3. We use our knowledge, experience and expertise to recommend what is best for your needs
4. We are creative and suggest alternatives
5. We are independent and honest
6. We are open about prices and charges
7. We provide reassurance, your money is safer with us
8. We provide personal service in a self-service world
9. We are happy to be of service, expect a friendly welcome
10. We care passionately about your satisfaction – before, during and after your holiday, and look forward to your feedback.